How it works buy on Werop

From the store or brand that sells the item. Werop is a marketplace: it provides the shop window, handles the payment and organises the shipping, but the purchase contract is with the store, which is identified — with its company name, its tax identification number and its address — on every product page. If you need anything from the store, you write to it from your order or from the product page with “Write to the store”: Werop passes the message on without sharing your email and we let you know when it replies.

When you pay, your card is only authorised. The store has up to 48 hours to confirm that it has the item; then you are charged. If it does not have it, the authorisation is cancelled and you are not charged anything. If it only has part of the order, only that part is charged.

It depends on where the store is. If it is in your country, 4,95 € for the first parcel and 2,95 € for each additional store you buy at least 25 € from. If it is in another country, between 5,95 € (Spain ↔ Portugal) and 14,95 € (Ireland) for the first parcel, depending on the distance. Each store ships its own parcel, but you pay only once and more items from the same store do not increase the shipping. The basket shows you the exact cost before you pay, and some stores offer free shipping above a certain amount. All the rates are on the shipping costs page.

For now, from Spain, France, Germany, Italy, Portugal, Luxembourg and Ireland. Orders are delivered to addresses in Spain, France, Germany, Italy, the Netherlands, Belgium, Austria, Portugal, Luxembourg and Ireland, and in the other three, buying will open country by country once there are enough stores that ship there. The catalogue is the same everywhere: you can buy from stores in any of the first seven. In Portugal, Luxembourg and Ireland there are no stores yet, so from there shipping always comes from another country. If you buy from a store in another country, shipping takes longer (3 to 7 working days in transit) and you keep the protection given by the consumer rules of your country of residence.

Yes. You have 14 days from receipt to return it without giving a reason, from “My orders”. We give you the return label from “My orders”: if you withdraw, its cost (5,26 € within your country) is deducted from the refund; if the item arrives defective or wrong, the store pays for it and the return costs you nothing. We refund the item and the outbound shipping. Every product also has a legal guarantee: three years in Spain and Portugal; at least two years in the rest, depending on each country's law.

Not to browse the catalogue. To buy, you sign in with Google, with Apple, or with your email and a password. Your delivery addresses are saved in “My account” and you can delete them whenever you want.

Yes: Werop opened to the public in November 2026 and today you can buy in Spain, France, Germany, Italy, Portugal, Luxembourg and Ireland, with 14 days to return and the legal guarantee. The other three Werop countries are opening for purchases one by one, once there are enough stores that ship there.