Returns and refunds
You have 14 days to return whatever does not convince you, with the return label from your account. If the item arrived wrong, it costs you nothing.
Updated 4 November 2026
In short
- 14 days from receiving the item to return it without giving a reason.
- Return label in “My orders”: 5,26 € within your country if you change your mind (deducted from the refund); free if the item arrived defective or is not what you ordered.
- We refund you the item and the outbound shipping, within 14 days at the most.
- Legal guarantee: three years in Spain and Portugal; at least two in the rest, depending on each country's law.
How to return, step by step
Request the return
In “My orders”, press “Return” on the order and give the reason: whether you changed your mind, the item arrived defective or it is not what you ordered. You can also notify us in writing at hola@werop.com using the withdrawal form in the terms.
Download the label
We give you the return label in “My orders”. It is free if the item arrived wrong; if you change your mind, its cost is deducted from the refund.
Send the parcel
Pack the item as you received it, stick on the label and drop it off at a carrier's point within the next 14 days.
Receive the refund
We refund the item and the outbound shipping to the same payment method, within 14 days at the most of your requesting the return.
Who pays for the return
If you change your mind
You use Werop's label and its cost is deducted from the refund: 5,26 € if the store is in your country and the cost of the zone if it is in another, which you see before paying. If you prefer to send it yourself to the address we give you, you pay that shipping and nothing is deducted.
If the item arrived wrong
Defective, damaged or different from what you ordered: you say so when requesting the return, the store pays for the label and we refund you everything. It costs you nothing.
Good to know
- Return it as you received it. You may try it on as you would in a store; if it is used more than necessary to check it, you may be liable for any loss in value.
- If the order is from several stores, each one ships its own parcel and each parcel is returned separately, from its own order.
- If the store cancels before shipping (for example, because it ran out of the item), everything charged is refunded to the same payment method. And if the store does not confirm at payment that it has it, you are never charged.
- If you bought for your business, the right of withdrawal does not apply to you by law, although the store may accept it.
- If the store does not refund on time, Werop refunds on its behalf.
The full conditions, with the withdrawal form, are in the terms and conditions, section 5.
Frequently asked questions
How many days do I have to return an item?
14 calendar days from receiving it (or from receiving the last one, if the order arrives in several deliveries), no explanation needed. After that you have another 14 days from notifying us to send it.
How much does it cost me to return it?
If you change your mind and use Werop's return label, its cost is deducted from the refund: 5,26 € if the store is in your country, and the cost of the zone if it is in another; we tell you before you buy. If you prefer to send it yourself, you pay that shipping and nothing is deducted. If the item arrived defective or is not what you ordered, the return costs you nothing.
Do you also refund the shipping?
Yes: we refund everything paid, including the outbound shipping (the standard delivery option).
When do I get the money?
Without delay and within 14 days at the most of notifying the return. The refund may be withheld until the item is received or you provide proof that you sent it. It is paid to the same payment method, through Stripe, at no cost to you.
Can I swap an item for another size?
Werop does not do direct exchanges: you return the item and, if you want another size, you place a new order. That way you do not depend on the size still being available when your return arrives.
Are there items that cannot be returned?
Those made to measure or clearly personalised (the product page says so) and items sealed for hygiene reasons that have been unsealed. The legal guarantee applies to all of them.
And if the item wears out after a few months?
You have the legal guarantee of conformity: three years from delivery in Spain and Portugal and, in the rest of the European Union, at least two, depending on each country's law. You can ask for a repair or replacement and, if that is not possible, a price reduction or a refund. Write to us or to the store from your order.
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