Shipping costs: how much, when it arrives and how to return
You buy directly from stores and brands in seven countries, and each one ships its own parcel from its workshop. Shipping costs what transport costs, with no margin, and you see the exact amount in the basket before paying.
Updated 6 November 2026
In short
- If the store is in your country: 4,95 €. Each additional store in the same basket, 2,95 €.
- If the store is in another country: from 5,95 € to 14,95 €, depending on the distance. The table below gives it store by store.
- You pay only once even if you buy from several stores, and more items from the same store do not increase the shipping. The basket shows you the exact amount before paying.
- Before paying you see the estimated date of each parcel; afterwards you track it from “My orders”.
- 14 days to return without giving a reason, with the return label from your account (5,26 € if you change your mind; free if the item arrived wrong).
What it costs, depending on where the store is
Each store ships its parcel from its workshop, so the rate depends on the distance between its country and yours. Prices include VAT, for parcels of up to 2 kg (normal for clothing).
| The store is… | First parcel | Each additional store in the same basket |
|---|---|---|
| In your own country | 4,95 € | 2,95 € |
| In Spain and you in Portugal | 5,95 € | 3,95 € |
| In France, Germany, Austria or Luxembourg and you in Spain, or the other way round | 9,95 € | 5,95 € |
| In Italy, Belgium or the Netherlands and you in Spain, or the other way round | 11,95 € | 7,95 € |
| In Spain and you in Ireland | 14,95 € | 9,95 € |
| In any other country different from yours | 11,95 € | 7,95 € |
Two simple rules. If the basket mixes stores from several zones, the most expensive parcel pays the “first parcel” rate and the others pay the “each additional store” rate. And that reduced rate applies when you buy at least 25 € from that store; below that, its parcel goes at the first-parcel rate.
Four examples
A shirt from a Madrid store
You live in Valencia. 45 € + 4,95 € = 49,95 €. It arrives in 2 to 5 working days, depending on how long the store takes to prepare it.
The shirt and a pair of trousers from another Barcelona store
45 € + 60 € + 4,95 € + 2,95 € = 112,90 €. Two parcels, a single payment. If you add another item from either of the two stores, the shipping does not increase.
The shirt and a 12 € scarf from another store
The scarf does not reach 25 €, so its parcel goes at the normal rate: 45 € + 12 € + 4,95 € + 4,95 € = 66,90 €. With 13 € more from that store, its shipping would drop to 2,95 €.
A dress from a Seville store
You live in Lisbon. 80 € + 5,95 € = 85,95 €. It arrives in 4 to 10 working days.
Delivery times and tracking
You see the date before paying
Each store states how many working days it takes to prepare an order (from 1 to 10; most, 1 or 2). Transport is added to that: 1 to 3 working days within your country and 3 to 7 if the store is in another. The estimate appears on the item's product page, in the basket and in the order summary, and it is a commitment by the store.
You are only charged when the store prepares your shipment
When you pay, your card is authorised but not charged. The store has 48 hours to confirm that it has the item and you are charged when it prepares the shipment; if it does not have it, or does not prepare it within 6 days, the authorisation cancels itself. Shipping is charged together with the item, at that moment.
Tracking from “My orders”
When the store hands the parcel to the carrier you see the tracking number and every step of the shipment in your account, without leaving Werop.
Returns
If you change your mind
You have 14 days from receiving the item, no explanation needed. You request the return in “My orders”. You download the return label and drop the parcel off at a carrier's point; it costs what the parcel costs (5,26 € within your country; more if the store is in another) and is deducted from the refund. The refund includes the item and the outbound shipping.
If the item arrived wrong
Defective, damaged or different from what you ordered: you say so when requesting the return, the return label is free and we refund you everything, item and shipping. You also have the legal guarantee: three years in Spain and Portugal; at least two years in the rest, depending on each country's law.
Free shipping at some stores
Each store can offer free shipping above a certain amount, for its own country or for the others. You see it on its page and on each item's product page, and in the basket its parcel is discounted once you reach that amount.
And if you bought from several stores
Each parcel is returned separately to its store, with its own label. Returning one item does not affect the rest of the order.
Frequently asked questions
Why isn't shipping free?
Because every item leaves the workshop or store that makes it, not a central warehouse, and a parcel costs what it costs. Werop charges shipping at what it pays the carrier, with no margin, and the store contributes a small part: that is why it is 4,95 € within your country. Some stores offer free shipping above a certain amount; you see it on their page and in the basket.
If I buy from several stores, do I pay several shipping fees?
You pay only once. The most expensive parcel goes at its normal rate and each additional store at a reduced rate: 2,95 € within your country. More items from the same store do not increase the shipping. The reduced rate applies when you buy at least 25 € from that store; below that, its parcel goes at the normal rate.
How long does it take to arrive?
Each store states how many working days it takes to prepare the order (between 1 and 10) and transport is added to that: 1 to 3 working days within your country and 3 to 7 from another country. Before paying you see the estimated date of each parcel and afterwards you track the shipment from “My orders”.
When am I charged?
When you pay, the card is only authorised. The store has 48 hours to confirm that it has the item and you are charged when it prepares your shipment; if it does not have it, or does not prepare it within 6 days, the authorisation is cancelled and you pay nothing. Shipping is charged together with the item, at that moment.
What happens to the shipping if I return the item?
You have 14 days from receiving it. If you change your mind, you request the return in “My orders”; we give you the return label and its cost (5,26 € within your country) is deducted from the refund. We refund the item and the outbound shipping. If the item arrived defective or was not what you ordered, the return is free and the refund is complete.
Can I receive the order at a pick-up point?
Soon you will be able to choose, when paying, a pick-up point or carrier locker near you, at the same price and with the same delivery time as home delivery. Before paying we will tell you whether each store's parcel can reach that point. Until then, shipments are to your home address. Collecting from the store itself is not possible: every order is shipped.
Can I buy from outside those ten countries?
We only ship to addresses in Spain, Portugal, France, Germany, Austria, Luxembourg, Italy, Belgium, the Netherlands and Ireland. If you are outside those ten countries, the home page lets you join the waiting list and we will let you know when yours opens.
Keep reading
Fashion with a name and a face
Independent brands, designers and stores from seven European countries in one place, with shipping made clear before you pay.
Discover Werop →