Buying from small brands with guarantees
Werop is an independent fashion marketplace that opened in November 2026. If this is your first time buying here, this is what protects you: who sells, when you are charged, how to return and who is responsible.
Updated 6 November 2026
In short
- You buy from the store, not from Werop, and you know who it is: company name, tax identification number and address on every product page and every order.
- Your card is not charged until the store prepares your shipment; before that it confirms within 48 hours that it has the item. If not, you pay nothing.
- 14 days to return No explanations needed and a legal guarantee of two or three years, depending on your country.
- Tracked shipping from your account and free return if the item arrives wrong.
- Stores reviewed one by one by a person before they are published.
What you see before paying
On the product page of each item is what the law requires to be shown and what matters to you: the composition, the manufacturer, the sizes with the units remaining, the price including VAT, the shipping to your country with its delivery time and the returns policy. In the basket you see the exact shipping amount and the estimated date of each parcel before paying. No surprises at the last step.
Who sells to you
Werop is an independent fashion marketplace: brands, designers and small stores with their own production, from seven European countries. The purchase contract is with the store; that is why its identity is always in view (“Sold and shipped by…”). Werop steps in if there is a problem the store does not resolve.
How you pay
By card, Apple Pay or Google Pay (if your browser or phone supports it), through Stripe. Werop never sees or stores your card number. When you pay, the amount is only authorised: you are charged when the shop prepares your shipment, and if it does not confirm the order the authorisation is cancelled automatically.
If something goes wrong
First, the shop: from «My orders» you can write to it without sharing your email. If it does not reply or you cannot agree, hola@werop.com. And you always keep your consumer rights: 14-day withdrawal and legal guarantee. If we cannot reach an agreement, you can turn to your local consumer office or association, to the European Consumer Centre in your country (free help with purchases from another EU country) or to the courts. Werop is not part of any consumer arbitration scheme.
Werop has the official complaint forms (hojas de reclamaciones) of the Community of Madrid, where it is based. If you would like one, ask for it at hola@werop.com and we will send it to you.
Frequently asked questions
Is Werop a store or a marketplace?
A marketplace: on Werop you buy from the store or brand that makes the garment, not from Werop. Every product page and every order says who sells (company name, tax identification number and address), as the Digital Services Act requires. Werop provides the shop window, the payment, the shipping label and the mediation.
When is my card charged?
When you pay, the card is only authorised. The store has 48 hours to confirm that it has the item and you are charged when it prepares your shipment. If it does not confirm, or does not prepare it within 6 days, the authorisation is cancelled and you pay nothing. The payment is processed by Stripe; Werop does not store your card details.
What if the item does not arrive or arrives wrong?
You track the shipment from “My orders”. If it does not arrive, or arrives damaged or different from what you ordered, you say so when requesting the return: the return label is free and we refund the item and the shipping. If the store does not reply, write to hola@werop.com and Werop mediates.
Can I return something if I change my mind?
Yes, 14 days from receipt, no explanation needed. You request the return in “My orders”, download the label and drop the parcel off at the carrier's drop-off point. We refund the item and the outbound shipping; the return label (5,26 € within your country) is deducted from the refund.
What guarantee does the item have?
The legal guarantee of conformity: three years in Spain and Portugal and at least two in the rest of the Werop countries. The store that sells it is responsible; Werop helps you exercise it.
Who reviews the stores?
A member of the team, one by one, before they publish: the identity of the company or self-employed person, tax details, that the clothes are new and from the store's own production or brand, and that it can ship with Werop's carriers. Stores that do not comply do not get in.
Keep reading
Discover the brands
Every Werop store is reviewed one by one. Step into the catalogue and the looks.
Discover Werop →